Frequently Asked Questions
The Kingsley Clinic is an online urgent care and family practice office where you are guaranteed to always seen by an MD to help resolve any new symptoms or illnesses. We are also available to help manage long term, chronic medical conditions. Our easy to use and secure technology puts you face to face with a doctor without requiring you to leave your home.
The Kingsley Clinic is a new type of telemedicine service. Many of the large telemedicine services have joined forces with the health insurance industry. In exchange for higher patient volumes their systems are designed to see as many patients as possible by the least expensive and lowest quality providers they can find. At the Kingsley Clinic we believe that every patient deserves the time and the full attention of the best Doctors.
- We utilize a ground breaking technology, Lilly AI, to ensure that all of your medical history is incorporated into the medical decisions that your Doctor makes.
- Our Doctors are paid for their time not per patient. This prevents turning patient care into a patient factory. We don’t offer any extra financial bonuses nor any internal awards or accolades for patient volume.
- You are guaranteed to see a Doctor who has been carefully vetted for the highest clinical knowledge, strong interpersonal skills and emotional intelligence, and has been educated, trained, licensed and board certified here in the US.
The Kingsley Clinic treats all new and chronic conditions that you or your loved one may have. However, we are unable to treat any serious medical emergencies or conditions that require emergent surgical intervention. For any life-threatening conditions, please call 911 immediately or go to your nearest hospital. If you are unsure of whether you or your loved one’s symptoms represent a serious medical emergency, then you can call our Triage Center (800-797-3174) and speak with one of our doctors within minutes.
Please visit our What We Treat section for the full list of symptoms and conditions we treat.
Yes, Kingsley Clinic doctors prescribe the same medications that any doctor’s office or urgent care center would prescribe to you if you were to visit one of their locations. We are able to send prescriptions to over 95% of pharmacies in the US.
Yes, we are happy to evaluate any needs our patients have from medical necessity forms, work and school related forms. We are also able to help with referrals and forms for medical equipment, missed work/school doctor notes, and disability forms required. If a particular situation falls outside of the scope of our practice then you will be immediately refunded for the visit.
Yes, our platform uses a secured, HIPAA (Health Insurance Portability and Accountability Act) compliant platform for the transmission of audio and video information as well as storage of protected health information.
Visit thekingsleyclinic.com and click on See a Doctor. You will register with your name and email address before being greeted by one of our friendly receptionists. Our receptionist will help you get checked in and answer any questions you might have.
You can also message a receptionist by using chat button in the bottom right hand corner of the screen.
You should have these items ready for your consultation:
- identification card
- driver’s license
- credit card
- health insurance information (if applicable)
Please also make sure that you have a working mic, speakers, and webcam if doing a video consultation.
The doctor will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:
- Going to a general practitioner for a physical consultation
- Going to the Emergency department of your nearest hospital
- Calling 911 if an emergent medical need is identified.
Copays will vary based on your health insurance and whether you’ve reached your deductible, but our average copay cost for patients with insurance is $39.99.
If you pay without insurance, then the cost of the visit is $139.99.
We accept all major debit and credit cards from anywhere in the US.
We treat all adults and children over 1 yr old. Minors below the age of 18 seeking telemedicine consultation must be accompanied by an adult (parent/guardian).
Our average wait time is only 2-4 minutes.